RETURN POLICY

1. If customer may return their goods purchase from All Fix. Please keep in mind that customer
   
   1. must inform us before customer attempts to return the goods to us via email, or contact us +603-5633 2908;
   2. must return the goods to us in its original or equivalent packaging; and
   3. must responsible for risk of loss and shipping and handling fees for returning or exchanging product (e.g. shipping cost, etc)
2. To return incorrect product(s), customer must inform us within 24 hours of receiving the order. We will replace the product(s) or issue a refund. Authorization for exchange, refund or credit must be made via email.
3. Shall there be any claims to return a product be made after purchasing and receiving the product by customer, the claims must be emailed directly to customerservice@allfix.com.my with the following required details in the email:

   Email subject: RETURNS – ORDER REF: (Type in the specified order reference number)

   Full Name: (Provide your full name)
   Registered Email: (Provide the valid login email used in AllFix.com.my)
   Contact number: (Provide us your contact number so that we could contact you)
   Order Reference No.: (Refers to the specific purchase order made)
   Product(s) Name: (Specify the product(s) you wish to return)
   Reason of Return: (Refers to the reason why the product is being returned)
   Additional Details: (Additional remarks about the product if any)

   
   

   Once we receive the return email, we shall contact you as soon as possible. Please note that the sending of the return email to us does not constitute to a sure return, as we will assess the claim and justify accordingly.
   
   

4. A reference number will be issued to you. Customer can use the number to track your return process.